Contact & Support

REF: CON-REQ-01 REV: 2.1 STATUS: ACTIVE

System Time

11:00 UTC

Support Protocols

System Status

Support Operational

Average response time: < 4 Hours

01. Communication Channels

CON-01

For research-specific inquiries, order modifications, or technical data requests, please utilize the following verified channels located in our global branches.

Main Branch (China)

BioSync Solutions HQ

Science & Tech District
Shanghai, China
P.R. China

support@biosyncsolutions.com

Sub Branch (UK)

BioSync Solutions Ltd.

12 Science Park, Milton Road
Cambridge, CB4 0FX
United Kingdom

+44 7745 352257

Sub Branch (USA)

BioSync Solutions Inc.

Innovation Way
Cambridge, MA 02142
United States

+1 (925) 456-4864

02. Inquiry Submission

CON-02

Full Name

Email Address

Subject Line

Inquiry Details

Transmission secured via TLS 1.3. All data is logged for quality assurance.

03. Laboratory Location

CON-03

Our administrative and distribution hub is located in the United Kingdom. Visitors are strictly by appointment only. Please do not visit the facility without prior confirmation from our support team.

Registered Address

BioSync Solutions Ltd.
Innovation Centre, Cambridge Science Park
Milton Road
Cambridge, Cambridgeshire
CB4 0FX
United Kingdom

LAT: 52.20 N | LON: 00.12 E

04. Service Level Agreement (SLA)

CON-04

Inquiry Type	Target Response	Availability
General Inquiries	Within 24 Hours	Mon - Fri
Order Support	1- 2 hours	24/7 (Automated & Staffed)
Technical / Research Data	Within 48 Hours	Mon - Fri

END OF DOCUMENT

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